While Covid-19 restrictions caused an abrupt and almost jarring shift in the manner of operations, working from home was already accelerating in Kenya. Not surprisingly, according to a survey conducted by Consumer Insight Africa, 8 out of 10 Kenyans prefer working from home.
The ice breaker in this entire socially distanced scenario has been technology. To put it precisely, technology that has enabled remote work certainly played a major role, but so did attitudes toward the workplace in general. Flexibility in hours and location, in particular, is viewed as a major benefit that was already driving this transition.
The accelerating demand for work-from-home opportunities is now leading to an exponential change in the way people work. This leads us to understand just how critical collaboration is for work teams during a period like this.
The value of a remote enterprise voice solution has never been clearer than it is now. That is why MTN Business Kenya has introduced the MTN-Microsoft Teams Direct Routing Solution. As Kenya gets accustomed to working remotely, reliable, cutting-edge technology is needed to ensure that communication is effective and just as readily available as it was when workforces operated out of the office.
Traditionally, desk phones with office numbers have brought a high level of convenience and reliability in multiple use cases, from making external calls to clients or suppliers, to making zero-rated internal calls to staff both on-premises and across multiple branches.
MTN-Microsoft Teams Direct Routing solution integrates your 020 business line with your Microsoft 365 email account using the Microsoft Teams App. As a result, your business receives a complete, unified communications solution on a single application. The Microsoft Teams application is available for use on your mobile devices or desktop computers. The platform provides all the features you would expect from an on-premises PABX, with the added advantage of not having to procure or manage any physical PABX or desk phones.
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