Top 5 CX trends for 2020: report

From hyper-personalisation to a renewed focus on compliance and security, a report reveals CX outlook for 2020

Customer experience (CX) initiatives will dovetail with broader digital ones in 2020, according to a report on CX trends for the next year by Ecosystm. That’s one of five hot trends to affect the market in 2020, according to the new report, written by analysts Tim Sheedy and Audrey William, which presents Ecosystm’s outlook for customer […]
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