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How M-Pesa outage affects Safaricom, Kenya’s economy!

M-PESA, one might argue, is Safaricom’s biggest product to date, and a product that impacts Kenya’s economy greatly. In 2013, it was calculated that...

Safaricom questioned over network outage

A few days ago, M-pesa services experienced degradation that lasted several hours, from 1830 hours through 2330 hours Saturday.  This outage impaired the over...

Safaricom introduces interactive customer care chatbot

Safaricom has introduced Zuri, an artificial intelligence (AI) Chatbot assistant available on Telegram and Facebook Messenger. Zuri enables over 17 million Safaricom mobile data users to...

CIO 100: Sparking transformation in your business, a high-risk high-reward game

In the year 2000, Blockbuster (then a giant in the movie rental business) passed up the opportunity to own Netflix for (a now seemingly...

Kenya Red Cross, Safaricom roll out an SMS system for early...

The Kenya Red Cross Society (KRCS) has partnered with Safaricom to introduce an SMS based information tool to provide timely early warnings for disasters and...

WorldRemit deepens partnership with Safaricom to further boost remittances

WorldRemit has signed a direct partnership with Safaricom to enable instant cross-border money transfers to 28.6 million M-PESA mobile money accounts in Kenya. The direct partnership...

Samsung announces availability of Galaxy S9+128GB option in Kenya

Samsung Electronics East Africa is now selling the limited edition Galaxy S9+ 128GB option in Kenya. The new device will offer Galaxy users...

Safaricom selects Amdocs to support launch of new digital services

Amdocs, a provider of software and services to communications and media companies, has announced that Safaricom, will introduce innovative new digital services to meet...

Safaricom upgrades Mpesa service platform into social network

Safaricom, Kenya's leading mobile operators has turned its globally celebrated Mpesa mobile service into a social network granting its average 30 million subscribers the...

Telkom Kenya to merge some operations with Airtel Kenya

Telkom Kenya plans to merge operations with Indian-owned Bharti Airtel’s local unit as a first step to acquiring all of Airtel’s assets, sources said...
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