Safaricom unveils an all-in-one bundles for its customers

Western Union, Regional Vice-President-Southern, East and Anglophone West Africa, Richard Malcom (left), and Safaricom, Chief Customer Officer, Sylvia Mulinge (centre) address the press during the of the M-PESA Global Service which will allow anyone from virtually anywhere in the world to send money to M-PESA customer in Kenya.

Safaricom has announced an  ‘All-in-one monthly bundles’ purposed  to see its customers enjoy discounted data and calling rates in one package.

The bundles offer customers a choice of five price options including Ksh 1,000, Ksh2,000, Ksh3,000,  Ksh5,000 and Ksh10,000 for a 30-day bundle.

Based on the consumer needs, they’ll have the choice of a data only package, a data-heavy package or a voice heavy package.

In a statement on Friday, chief customer officer Sylvia Mulinge said the packages are immediately available on *544# a USSD access dial adding: “This has been tailored to fit the connectivity needs that our customers face today and allow them to plan based on their budget.”

Customers who prefer data-only packages can choose from a 5 GB bundle for Ksh1,000, 15 GB for Ksh 2,000 and 25 GB for Ksh 3,000.

Heavy data users who would also like to discount calls can now choose from 4 GB and 200 minutes for Ksh 1,000, 12 GB and 600 minutes for Ksh 2,000, 20 GB and 900 minutes for Ksh 3,000.

Safaricom also introduced two new packages offering 35 GB and 1,500 minutes for Ksh 5,000 a month and 50 GB and 3,500 minutes for Ksh 10,000.

“This is to meet the growing demand for data as smartphone users transition to heavier app usage,” Mulinge said.

Customers who call more will have the choice of voice heavy bundles, starting at 1 GB and 400 minutes for Ksh 1,000.

Other bundles on this option include 3 GB and 1,000 minutes for Ksh2,000; 5 GB and 1,500 minutes for Ksh 3,000; 10 GB and 2,500 minutes for Ksh5,000 and 20 GB and 7,500 minutes for Ksh10,000.

All the packages allow customers to enjoy free WhatsApp messages should they exhaust their data before the 30-day period is over.

“By offering the choice of both discounted data and calls in one package, we are empowering our customers with even more convenience and freedom in managing their communication needs,” she said.

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