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Robotics Process Automation is absolutely necessary right now though businesses haven’t really identified completely how it is going to work for them.
According to Institute For Robotic Process Automation and Artificial Intelligence (IRPAAI), Robotic Process Automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
“Organisations that deal directly with customers i.e. banks, need to promote transparency and clarity because it is frustrating to customers when they don’t have an answer for when things are not happening. Robotics in place help as there is no substitute to human intellect yet,” said Mr. Vikrant Ponkshe, Director at Microtek Systems Inc.USA at Dusit Hotel during the Robotics Process Automation breakfast event.
A statement the IRPAAI agreed to saying that any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions, will boost their capabilities and save money and time with robotic process automation software.
“It is about the approach especially for SMEs, small industries or medium sized companies you just take the low hanging fruit especially what is business critical, or customer critical, which we also do the same at Barclays but we look at the operations and processes that are easy to automate. The biggest challenge is the change management not the robots,” said Mr. Steve Njenga, CIO at Barclays Bank Kenya.