Ajua, Africa’s first integrated customer experience company, has made new additions to its leadership team as the growth stage company moves to scale and expand its operations. Ajua today announced that Martin Mirero will be joining the company as Chief Technology Officer (CTO). In this role, he will lead the development of Ajua’s advanced technologies and drive the infrastructure growth of the company.
Martin is a seasoned ICT professional with over 15 years’ experience in mid and executive-level ICT leadership. He has leveraged his expertise as a technology expert to connect people, processes and information technology to create business and consumer solutions that add value and drive positive change for organizations, in both the private and public sectors.
Prior to joining Ajua, Martin served as the Chief Innovation Officer (CIO) at Huduma Kenya, a transformational national program building integrated service delivery platforms to transform citizen service delivery across all-of-government. Martin was instrumental in developing the core team, the organisation’s IT strategy and policy frameworks including IT governance structures, IT PMO and change management setup and IT Service Management. Having established the agile software development practices for product development and delivery within the government, Martin steered the architecture and scaling of Huduma’s end-user-computing environment that now serves up to 1.5 million customers per month.
Speaking on the appointment, Ajua CEO, Kenfield Griffith elaborated, “We are thrilled to have Martin Mirero join our executive team as Ajua’s Chief Technology Officer. At a time when businesses are meeting their customers digitally to maintain the human to human connection, Martin will play a critical role in scaling Ajua’s platform to drive the growth of businesses on the continent, to deliver on the customer experience promise.”
Speaking on the team’s work towards creating a 360 degree view of the customer Martin added, “I am most excited to join the Ajua community in transforming the integrated customer experience space in Africa. I look forward to working with a talented team to bring this vision to life and deliver significant value for our great customers and partners on this continent.”
Martin will lead the engineering team and manage the scaling agenda of Ajua’s technology platform as we build Ajua’s IntegratedCX platform across multiple geographies on the continent.
Martin has worked closely with the private sector, governments, and public sector agencies of some of the largest and more vibrant economies in Sub-Saharan Africa, including Nigeria, Ghana and Kenya. He holds an MSc in Computer Science (Distributed Information Systems) from the University of Essex, England, and a BSc Computer Science (Hons) degree.
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