Learn More About MTN- Microsoft Teams Direct Routing

With remote working on the rise as a result of COVID, office technology and collaboration is now a necessity and not a luxury in communication. Thankfully, through MTN Business Kenya, you can get communication technology that’s effective and readily available.


Communication tools such as Microsoft Teams have become the unsung heroes of reconnecting employees when they are under the governments directives to be physically dispersed. There is no denying the role that technology is playing in crafting an immediate response to how work is now done, and outlining the ways in which it is adapting rapidly.

However, in order to cultivate working environments which encourage true collaboration and ongoing communication, we have to rely on methods of communication that are fast acting, and forward thinking. MTN Business Kenya have ticked all the boxes, and have unfurled their new direct routing solution.

MTN- Microsoft Teams Direct Routing solution integrates your 020-business line with your Microsoft 365 email account using the Microsoft Teams App. As a result, this provides a complete unified communications solution on a single application. The Microsoft Teams application is available for use on your mobile devices or desktop computers.

MTN Business Kenya has been a trusted, long-time partner and provider of enterprise voice solutions and cloud solutions. Therefore, MTN is here to help you unlock the complete value of Microsoft Teams and fast-track your journey to cloud collaboration. Direct routing boosts your team’s productivity through a complete end-to-end Unified Communication as a service (UCaaS) solution.

With no physical desktop phones or PABX required, your business can save on costs and implement at speed. The platform provides all the features you would expect from an on-premises PABX, with the added advantage of not having to procure or manage any physical PABX or desk phones.

Your employees will be able to access:
1. Direct Person Calling: The ability to make and receive calls from someone within your organisation using their direct dial number.
2. Reception / Switchboard: The ability to call an office main number, speak to an agent and that agent can service your inquiry by way of transfer, hold or terminate.
3. Reliable outbound calls to any destination: Unlock effective collaboration by enabling reliable, consistent user experiences and call colleagues, suppliers, partners and customers, anywhere in the world.

Staying connected with customers is key, especially now that face-to-face meetings are limited. MTN Business Kenya can help you with solutions that add value to your business by enhancing your customer experience and growing your revenues.
Sign up before 30th January 2021 and you can leverage all the benefits of Teams Direct Routing powered by MTN for less.

Contact MTN Kenya today to find out more about how their solution can help your business:

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