KRA’s new CRM System has enhanced service delivery

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KRA Commissioner General John Njiraini (left) in an engagement meeting with Oracle's Business Applications for East and Central Europe, Middle East and Africa (ECEMEA) Vice President Mr Arun Khehar (centre) and ECEMEA SaaS Customer Success Director Dimitris Kourlas at Times Tower, Nairobi on 17th January, 2017. KRA's new customer relationship management system, which is built on Oracle's cloud platform, has enhanced service delivery and increased operational efficiency.
KRA Commissioner General John Njiraini (left) in an engagement meeting with Oracle's Business Applications for East and Central Europe, Middle East and Africa (ECEMEA) Vice President Mr Arun Khehar (centre) and ECEMEA SaaS Customer Success Director Dimitris Kourlas at Times Tower, Nairobi on 17th January, 2017. KRA's new customer relationship management system, which is built on Oracle's cloud platform, has enhanced service delivery and increased operational efficiency.
The Kenya Revenue Authority’s (KRA) new Customer Relationship Management Solution (CRMS) has enhanced taxpayer experience, improved service delivery and increased operational efficiency. The social media engagement rate has more than doubled, from 300 to over 700 engagements per day.  The customer query response time has also improved to an average of 15 minutes across all platforms. […]
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