Enterprises, emotion and the rise of the ‘empathy economy’

Artificial intelligence can now detect human emotion better than people can. It’s time to get emotional about AI.

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Big business is getting emotional. User interfaces and other aspects of enterprise computing are being increasingly designed to detect the emotional states or moods of users, and also to simulate emotion when they communicate back to the users. A Gartner report published in January said that within four years, your devices will “know more about your emotional […]
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