Categories: News

Cloud Telephony To The Rescue

Communication through the clouds allows for versatility in business practices and a fresh new spin on the idea of what collaboration is. In an era where technology is growing dynamically, business professionals seek the need to establish or modify cloud telephony within the organisational structures.

Throw in a worldwide pandemic, and we find ourselves in a situation where the need for cloud telephony and unified communication has accelerated. MTN Business Kenya’s new solution allows you to enhance your cloud telephony by ditching your PABX and making more calls for less.

MTN-Microsoft Teams Direct Routing solution integrates your 020 business line with your Microsoft 365 email account using the Microsoft Teams App. As a result, your business receives a complete, unified communications solution on a single application. The Microsoft Teams application is available for use on your mobile devices or desktop computers.

As we get accustomed to working remotely,
we need reliable, cutting-edge technology to ensure that our communication is effective and just as readily available as it was when we all worked in the office. Traditionally, desk phones with office numbers have brought a high-level of convenience and reliability in multiple use cases, from making external calls to clients or suppliers, to making zero-rated internal calls to staff both on-premises and across multiple branches.

MTN Business Kenya, being a long time provider of enterprise voice solutions and a trusted digital transformation partner in your cloud solutions adoption journey, is here to help you unlock the true value of Microsoft Teams. Fast-track your journey to cloud collaboration and unleash your team’s productivity through our complete end-to-end Unified Communication as a service (UCaaS) solution.

With no physical desktop phones or PABX required, your business can save on costs and implement at speed. The platform provides all the features you would expect from an on-premises PABX, with the added advantage of not having to procure or manage any physical PABX or desk phones.

Your employees will be able to access:
1. Direct Person Calling: The ability to make and receive calls from someone within your organisation using their direct dial number.

2. Reception / Switchboard: The ability to call an office main number, speak to an agent and that agent can service your inquiry by way of transfer, hold or terminate.

3. Reliable outbound calls to any destination: Unlock effective collaboration by enabling reliable, consistent user experiences and call colleagues, suppliers, partners and customers, anywhere in the world.

Staying connected with customers is key, especially now that face-to-face meetings are limited. MTN Business Kenya can help you with solutions that add value to your business by enhancing your customer experience and growing your revenues.

Sign up before 30th January 2021 and you can leverage all the benefits of Teams Direct Routing powered by MTN for less.
Contact MTN Kenya today to find out more about how their solution can help your business:

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Sid Chudasama

A word after a word after a word is power, a big part of my power is letting the story tell itself. An automotive enthusiast, a thinker, and a lover of the environment. You can reach me on

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Sid Chudasama

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