It is a very exciting time in the insurance industry. We are in the midst of the digital revolution of insurance, which is a tremendous opportunity to take advantage of technology to improve how we market, sell, distribute and service insurance so that we put the customer first. It is in this spirit that Avaya together with its partner, Redington, is sponsoring the East Africa InsureTech 2020 Summit hosted by CIO East Africa.
As it is, insurers need to ask themselves; how can technology be used to delight consumers, sell them the right products, keep up with their demands and growing needs, and work in ways that make the employees more efficient and engaged.
The time to act is now. It is not just the agencies, but also the insurers who can do so by investing in technology. The point being to help their businesses become even more customer-centric to keep them a step ahead of the competition.
They are as invested in creating a rich experience online as much as CIO East Africa is. Hence why they have taken the perfect step to sponsor our annual InsureTech Summit.
With digital transformation on the table, Avaya and Redington play the role of a transformative force in digital communications software, services, and devices, designed for businesses of all sizes.
AVAYA seeks to elevate communications to the next generation of engagement, connecting organisations to their customers, workforce, and communities with secure, intelligent experiences that matter. They are as invested in creating a rich experience online as much as CIO East Africa is.
Leveraging the solutions from its major partner, Redington, the award-winning Avaya was presented with a GOLD Stevie Award in the Category: Innovation in Customer Service – Telecommunications Industries in the 13th annual Stevie Awards in March 2019. The Stevie Awards for Sales & Customer Service is the world’s top honour for customer service, contact centre, business development, and sales professionals. No easy feat.
This year’s event is unique. Reason? For the first time, the organiser and partners will host decision-makers, insurance firms, digital leaders, and business professionals yearning to share knowledge and experiences on a purely virtual platform in a move that is as disruptive as the industry currently is. The forum will provide attendees with invaluable insights from specialists in the sphere of digital technologies, and networking enabled by live presentations.
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