Artificial Intelligence (AI) is believed to be able to assist organisations in ways not previously possible. One of these ways being customer experience.
In a bid to explore how exactly AI can enhance customer experience (CX), CIO East Africa invites you to a free-to-attend webinar on 10 September 2020 at 3.00 PM EAT.
Themed Superhuman/ AI Integrated Customer Service, the webinar hosts Michael Njenga, the CIO at KPMG, and Vishal Chopra, Head Field Marketing INSEA MEA. Laura Chite, CEO CIO East Africa will be moderating the session.
There is no doubt businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service; but also share their experience with others especially during COVID-19 times when customers can no longer be interacted with physically, companies are incorporating artificial intelligence into their customer support teams to improve relationships.
Micheal Njenga references a recent KPMG Survey that will be unveiled during the webinar, citing that “businesses should leverage chatbots as they are effortless, empathetic, and proactive.” He, however, cautions that the ethics surrounding AI deployment must be addressed lest the technology turns rogue.
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