Orange/Telkom Kenya has responded to a Communications Commission of Kenya (CCK) report that termed the firm as the least performer in Kenya when it came to quality of service metrics. Orange Chief Executive Office , Mickael Ghossein has send out the following statement in response.
According to the 2010/2011 Quality of Service report released earlier on this week by CCK, Telkom Kenya is reported to have met (4) out of the (8) Key Performance Indicators (KPIs).
While we laud the regulator for their efforts in ensuring that  the network quality of service in Kenya meets the required standard, we have queried the scope and methodology on which the report is based, with a view to coorelating it to our own and independent evaluation of our network based on the same parameters.
Additionally,the results contained in the CCK report come as a surpise to us considering that 2011 marked the successful upgrade and improvement of the Orange mobile network in preparation of our 3G rollout.
This is further acsertained by an in – house assessment of our network,referenced to the licence conditions,conducted between 9th and 29th June 2011 results of which are contained

below:

An independent audit benchmarked on international standards, carried out by France Telecom Group further ranks Telkom Kenya as having one of best GSM networks among its African subsidiaries.

It is in this regard that we are already in consultations with CCK with a view to analysing their log files to gain further insights into their report.

We thank all our customers and assure them of our committment to continuously expanding and improving network coverage in order to  meet the growing demand for our product and services