Microsoft East and Southern Africa today announced that Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments has been completed and released for customer download.
Microsoft Dynamics is a line of simple to learn and use ERP and CRM solutions that work with your existing technology and scale as you grow to give you long-term value. Microsoft Dynamics CRM 2011 is now locally available and existing customers with active Microsoft Software Assurance agreements can access the new version immediately via the Microsoft Download Centre.
In addition, Microsoft announced the new release scaled to 150,000 concurrent users in a single instance while delivering sub-second response times, once again raising the bar for performance and scalability in the CRM industry. The new benchmark results will be detailed in a Microsoft Dynamics CRM performance and scalability white paper that will be delivered in the coming weeks.
“The need to build deeper and more profitable relationships remains a CIO top priority,” said Mercy Gardiner, Microsoft’s West, East and Central Africa’s Dynamics Lead. “Today we are delivering comprehensive CRM capabilities to our clients through on-premises deployments as well as a software-as-a-service offering. Microsoft Dynamics CRM 2011 provides a platform for us to help companies strengthen customer and partner relationships, increase productivity, and collaborate across the organization.”
Microsoft Dynamics CRM 2011 will provide customers with a wide range of benefits, including point-and-click configurability, enterprise scalability and easy interoperability to existing applications and databases. It delivers the Power of productivity for users in organizations of all sizes through its focus on familiar experiences through a next-generation native Microsoft Outlook client, browser-based and mobile access and advanced user personalization. This will improve user adoption and give users easy access to the information they need to be successful.
Microsoft Dynamics CRM 2011 will also enable sales, service and marketing professionals to do their jobs effectively by providing intelligent experiences through guided process dialogs, inline business intelligence for performance, goal management and real-time dashboards. “Microsoft Dynamics CRM 2011 brings a whole new level of productivity to sales, marketing and customer service departments,” said Tony Mbugua, Group General Manager, Fintech Kenya Limited.  “The focus on familiar, intelligent and connected experiences appeals to our customers and provides an ideal platform for Microsoft Dynamics CRM partners to deliver innovative CRM solutions to customers in a range of industries.”
More information about partners and customers deploying Microsoft Dynamics CRM 2011 can be found at http://crm.dynamics.com. Those who want to follow and engage with the Microsoft Dynamics CRM community can do so at @MSDynamicsCRM, #crm2011.