LG Electronics and its local distributor, Hotpoint Appliances, have announced a Shs40million investment in setting up a mobile repair centre for its products.
 
The move is aimed at reaching out to LG electronics consumers countrywide who are in need of repairs for their faulty gadgets. The service will be offered for free and customers will only be charged on parts at half price.

The state of the art mobile service centre which has been built in a truck dubbed Customer and Delight Bus will be moving in all town and market centres offering free service clinics to the firm’s customers.

Speaking during the launch of LG free service campaign at a Nairobi Hotel, the firm’s CEO for Middle East and Africa Mr. Ki Wan Kim said the company was keen on offering a superior after sale service to its customers.

“As a company, LG is always striving to ensure that we give our customers quality and value for their money. We are not just keen on selling our products but also committed to ensuring quality after sale service in case of any problem,” he said.

The one year nationwide mobile after-sale service campaign will assist LG customers to access repair services at their doorsteps at no cost whenever the mobile centre visits a particular region.

Customers will be required to bring their equipment at the bus, get repaired and get back with it home. The initiative will be a value-added service for LG customers as they continue enjoying the firm’s bouquet of products.

Hotpoint Managing Director Shailesh Kanani said the new mobile service centre will help the company to offer exceptional service and to reduce the strain of customers who will now have an ample time to take their LG items for repair and have them back quickly.

“As our volumes continue to grow, we face challenges of meeting quicker repair times from our service centres; this will help alleviate this situation. This will add to the convenience for the customers of LG products since they will have another chance of getting their products repaired and serviced easily,” he said.

The company is already offering extended warranty of 3 years on premium products and having 3 fully owned service centres. Shailesh noted that the Bus was the first-of its kind in Africa and has been used in Middle East and other parts of the developed countries like Europe and America to promote after-sale services.